This form is intended for cancelling an order and exercising the 14-day right of withdrawal. If the order has already entered our warehouse processing process and cannot be stopped, we will charge €3.50 for return postage.

If you want to file a complaint about an incorrect, defective, or incomplete product, please contact our customer service: customer@gugguu.com.

Do you want to return only part of your order? See the return instructions here.