Refund policy

Returns

If the customer wants to exercise their right of return, they must make a return notification within 14 days of receiving the products. The return notification can be made by filling out the return form included with the order. The products to be returned must then be sent to Guggu without delay, no later than 14 days after receipt. The shipment must include the completed return form or other information about the products being returned, as well as order and contact details. The products must be carefully packed so that the shipment is not damaged during transport.

For health and hygiene reasons, the right of return does not apply to swimwear if their seal has been opened.

We process returns in the order of arrival no later than 14 days after receiving them. We will promptly refund the refundable amount using the payment method you used in the original purchase transaction, unless otherwise agreed.

The customer is responsible for the depreciation of the product put into use, and we will deduct from the refundable amount an amount corresponding to the depreciation of the product compared to the product's original value. If the product has become unsellable due to its use, the customer is responsible for the entire value of the product.

Return costs

Return shipping costs of €3.50 are always deducted from the refunded amount. If the return is made from outside Finland, the return shipping cost is €7.50.

Delivery costs of €4.9 will also be deducted if the order value at the time of ordering was over €120 and thus no delivery costs were charged at the time of order, but after the return the order value is no longer over €120.

If the entire order is returned, we will also refund the delivery costs according to the cheapest delivery method. If only part of the order is returned, we do not refund delivery costs.

Return from Finland

Via Posti:

Write the address below on the shipment:

You can leave the package either in a parcel locker or at a Posti service point; the package cannot be left in a mailbox. Shipping via Posti is free of charge; return costs (and possibly delivery costs) will be deducted from the refund amount. Please keep the return receipt.

Via Matkahuolto:

Write the address below on the package and leave the shipment at a Matkahuolto service point. Sending via Matkahuolto is free of charge; return shipping costs (and possibly delivery costs) will be deducted from the refunded amount. Please make sure to get a return receipt!

Returning from outside the EU

Returning from outside Finland

Contact our customer service (customer@gugguu.com), we will arrange the return via PostNord, Posti, DHL, or GLS so that you don't have to send it at your own expense.