Gugguu Candy World
How can I join the Gugguu Candy World loyalty program?
Joining is fast, easy, and free! Join the loyalty program here!
What benefits do I get as a Gugguu Candy World loyal customer?
As a loyalty customer, you earn Marshmallows from your purchases, which you can redeem for valuable coupons. As a loyalty customer, you can also enjoy changing loyalty offers, tier benefits, and discount codes! You can track your Marshmallow balance and purchase history in your own customer account. When you join the Gugguu Candy World loyalty programme, you can immediately earn 95 Marshmallows if you complete all the required steps.
How can I earn Marshmallows?
Create an account with Gugguu Candy World and earn 50 Marshmallows. You earn 1 Marshmallow for every €1 spent.
Follow us on Instagram and earn 10 Marshmallows.
Like us on Facebook and earn 10 Marshmallows.
Join our text message list and earn 25 Marshmallows.
Subscribe to our newsletter and receive a -10% discount code for full-price products.
What are the differences between the different loyalty levels?
When you join as a loyalty customer, you are automatically at the Candy level. As you accumulate Marshmallows through purchases, you can progress to the next levels.
- Candy level 0-250€ / year
- Candy Bar level 250€-600 / year
- Candy Bag level 600-1200€ / year
- Candy Box level over 1200€ / year
Each level has its own special benefits. You can see the benefits in the loyalty program.
How can I use my Marshmallows?
Use your Marshmallows at the checkout. First, log in to your customer account, and you will see a section during the shopping cart phase where you can choose how many benefits you want to use for the order. Unfortunately, you cannot use benefit coupons at the same time as any other discount code.
Can I use Candy World discount coupons at Pop Up events?
The Candy World -welcome coupons can only be used in Gugguu's online store. However, purchases made at Pop Up events will still normally earn Marshmallows in your Candy World account.
When can I use my Marshmallows?
Marshmallows will appear in your customer account after your order has been delivered. You can decide when you want to use the coupons earned from Marshmallows. Marshmallows are valid for 12 months from the date they are earned.
- 100 Marshmallows entitles you to a €5 discount code, minimum purchase amount €85
- 200 Marshmallows entitles you to a €10 discount code, minimum purchase amount €90
- 300 Marshmallows entitles you to a €15 discount code, minimum purchase amount €100
Progress from the Candy level through the Candy Bar and Candy Bag levels to the Candy Box level!
You will automatically move to the next Gugguu Candy World level as soon as your purchase amount exceeds the level threshold. When you move to a new level, you will gain access to even more delicious benefits and surprises!
What coupon amounts do Marshmallows correspond to?
100 Marshmallows = 5 €
200 Marshmallows = 10 €
300 Marshmallows = 15 €
Are my previous purchases counted towards my Gugguu Candy World level?
Unfortunately, you do not earn points retroactively from previous orders. You will start accumulating Marshmallows as soon as you have joined the Gugguu Candy World loyalty program.
Can I transfer accumulated Marshmallows to another member?
Unfortunately not. Marshmallows are personal.
I tried to redeem a discount coupon for my order, but the discount coupon does not work.
You can use one promotional coupon at a time. You cannot combine promotional coupons with, for example, a discount code.
- You can use a €5 promotional coupon on an order worth at least €85.
- You can use a €10 promotional coupon on an order worth at least €90.
- You can use a €15 promotional coupon on an order worth at least €100.
Why didn't I receive Marshmallows when I paid for the order with a gift card?
Marshmallows are not earned if the order is paid with a gift card. Instead, you earn Marshmallows by purchasing a gift card.
I returned part of the order product, can I get back the Marshmallows used for the order?
If you return part of the products from your order, the discount coupon is considered used and the Marshmallows will not be returned to your account. If you return your entire order, the Marshmallows will be restored to the state before the order. You can then redeem a new discount coupon with the returned Marshmallows. The same discount coupon cannot be used again.
Why don't I get a refund for the full amount I paid for the product with the discount coupon?
The discount coupon redeemed with marshmallows is distributed proportionally to each product in your order based on their price,not the total amount. If you make a partial return of the products in the order, you will receive a refund for each individual product from the amount you paid, taking into account the discount received with the coupon. When returning a product, only the amount paid for the product is refunded, not the amount including the discount received.