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Exchanges and returns

I want to exchange the shirt for a larger size. Is this possible?

Unfortunately, we do not offer exchanges. If you want to exchange the product you ordered for another one, you can return it and place a new order for the product you want. In this case, we will refund you when processing the return. If you need help, you can contact our customer service at customer@gugguu.com or 044-4101736.

Why have both the delivery and return costs been deducted from the refunded amount?

If you were not charged delivery costs when placing your order because the order value was over €120, but the value of the remaining order after a partial return is under €120, €3.50 in return costs and the delivery cost for the delivery method selected for the original order will be deducted from the refunded amount.

The total deduction is €8.40 with PostNord, €9.00 with Matkahuolto, and €9.40 with Posti.

Can I return a pre-order?

Pre-order products have the standard 14-day return period.

Can sale items be exchanged or returned?

The same exchange and return rights apply to both sale-priced and regular-priced products. Sale items therefore have a 14-day right of return when they are in their original saleable condition.

Can I exchange a product for one with a different price?

 

Unfortunately, we do not offer exchanges. If you want to exchange the product you ordered for another one, you can return it and place a new order for the product you want.

When I return my online order to you, will I receive a refund immediately?

We process returns in the order they arrive, no later than within 14 days of receiving the return. Once we have processed your return, we will issue the refund using the original payment method. For online bank payments, the customer must confirm their account number, after which the refund will be processed. It may take a few business days for the refund to reach your account. If you have not received the refund within 3 weeks of returning the product, please contact our customer service so we can look into the matter.

Does the right of return apply to all products?

The right of return applies to products that are in their original condition. For health and hygiene reasons, the right of return does not apply to swimwear or sheets if their seal has been opened.

Can I leave the package uncollected if I do not want to receive it?

To speed up the processing of your return and refund, we ask that you accept the delivery and notify us of the cancellation using the return form. We charge customers €12 for uncollected packages that are returned to us.