Gugguu.com Online Store Terms of Use
Updated on 27 August 2024
1. Scope of application and acceptance of the Terms
These contractual terms (“Terms”) apply to the website of Gugguu Oy (“Gugguu”) www.gugguu.com for the sale of products purchased through the “Online Store” between Gugguu and the customer (“Customer”).
The user of the Online Store (“User”) must carefully read these Terms before using the Online Store. The Terms apply to all of the user's activities in the Online Store.
Your contractual partner in all purchases made in the Online Store is Gugguu Oy:
Gugguu Oy
Business ID: 2508855-5
Registered office: Pirkkala
Address: Muuraintie 5 A 22, 33960 Pirkkala
Customer service: customer@gugguu.com
Gugguu has the right to update these Terms at any time. The updated Terms apply to orders placed after the effective date of the new Terms. By placing an order, the customer accepts these Terms, undertakes to comply with the Terms in their entirety, and simultaneously accepts the use of their personal data and cookies in accordance with Gugguu's privacy and cookie policies.
Please note that, in addition to the rights defined in these Terms, you may have other rights arising from applicable legislation, which may vary by country.
In these Terms, product (“Product”) refers to a product available in or ordered from the Online Store.
2. Using and registering with the Online Store
Anyone aged 18 or over with a permanent delivery address and a functioning email address who orders products for delivery within the Online Store's delivery area may use the Online Store.
The Customer must provide accurate information when using the Online Store. The Customer is responsible for the accuracy of the information provided and is obliged to notify Gugguu without delay of any changes to the information. The Customer must be the legal owner of the bank/credit card used for the purchase.
To place an order in the Online Store, the Customer must provide their name, address, telephone number, payment details, and other information required for the purchase.
After placing an order, the Customer will receive a payment confirmation and an order confirmation by email, stating the order number and the products ordered. The Customer will also receive a shipping confirmation by email once the order has been shipped. If all the products ordered cannot be sent in the same shipment, customer service will contact the Customer primarily by email. The Customer will not incur any additional costs if the products ordered need to be sent in several shipments.
The customer has the right to cancel their order free of charge before receiving the shipping confirmation by contacting customer service by email or telephone at customer@gugguu.com/ +358 44 410 1736.
Information on returning products after the delivery confirmation message is provided in the section Right of withdrawal.
The Customer may choose to register as an Online Store customer and thereby expedite transactions in the Online Store. Registration is free of charge. Registration requires a valid email address and a password chosen by the Customer. The Customer is responsible for carefully storing and keeping the password confidential and is responsible for all transactions conducted in the Online Store using their credentials ("Customer Account"). The Customer must immediately contact Gugguu if they notice or suspect that their credentials have come into the possession of a third party or that their credentials are being misused. Gugguu has the right to suspend or close the Customer's credentials if Gugguu detects misuse of the Customer Account.
The Customer's personal data is processed in accordance with the privacy notice. Personal data and payment information are processed using an encrypted connection.
3. Content submitted to the Online Store by the User
The User undertakes not to create or submit to the Online Store any content that is unlawful or contrary to good practices, otherwise inappropriate, infringes third-party rights, or unlawfully advertises any third-party products or services.
The User may send, submit, or publish to the Online Store only content to which they have unrestricted rights, including the right to submit the content to Gugguu and grant Gugguu the right to publish and use the User's content free of charge for the purpose for which it was collected.
Gugguu does not review in advance any content uploaded or submitted to the Online Store by the User and is not responsible for it in any respect. Gugguu reserves the right, at any time and at its sole discretion, without prior notice, to remove User-generated content that it considers to violate these Terms or otherwise be harmful/damaging to Gugguu or third parties, or to modify content at its discretion, for example to correct spelling errors. Anyone may request the removal of content submitted to the Online Store by contacting Gugguu's Customer Service; Gugguu will decide whether to comply with such a request.
4. Customer and consumer protection
The customer relationship between a consumer customer and Gugguu is governed, in addition to these Terms, by the legislation on consumer protection in force at any given time. From a consumer protection perspective, it is irrelevant whether the consumer customer is registered or not.
The customer relationship between the business customer and Gugguu's shall be governed primarily by these Terms and, secondarily, by the Commercial Code in force at the time.
5. Product information and availability of Products
Gugguu's aims to ensure that the Online Store contains up-to-date and accurate information about the product and its availability, but cannot guarantee that the information is error-free or that the products for sale will be available or sufficient in quantity. Certain products are manufactured only in limited quantities, or a product may otherwise be temporarily out of stock.
If, after the order has been received, it becomes apparent that the ordered product is temporarily or permanently out of stock despite the stock quantity reported to the Customer by the system, Gugguu's will notify the Customer without delay using the contact details provided by the Customer, primarily by email.
If the ordered product is not available at all, Gugguu's undertakes to refund the Customer in full for the price already paid for the ordered product, and the sale shall be deemed cancelled with respect to that product. In such a situation, Gugguu's customer service will contact the Customer, and the Customer may, if desired, keep the sale in force and accept a longer delivery time if this is possible for Gugguu's, or accept delivery of a replacement product.
Gugguu's has the right, at its discretion, to update the descriptions of the Products at any time without prior notice.
Gugguu's makes every effort to ensure that the Products are displayed in the Online Store in colours that are as accurate and true to life as possible. Product images are illustrative images of the Products and are intended to be realistic, but, for example, the colour of the lining material, snaps or ribbons may differ from the Product sold to the Customer, but only where this does not materially affect the appearance of the Product. We do everything we can to ensure that the product images correspond as closely as possible to the actual products and their shades. However, we cannot guarantee that the product shades are accurate with all display settings.
6. Prices and taxes
The prices shown apply only to orders placed in the Online Store. All product prices displayed in the Online Store are the products' full retail prices. The prices include value-added tax or other taxes applicable in the country where the order is placed. The prices do not include delivery costs. Order-specific delivery costs are shown at checkout when the Customer selects the delivery method. Gugguu's reserves the right to change prices and delivery costs; however, any changes will apply only to orders placed after the changes have taken effect. Prices are shown in euros.
Gugguu reserves the right to cancel the Customer's order when the ordered Product contains an obvious and material pricing error. This refers to a possible pricing error in the Online Store where the Product's price differs so significantly and clearly from its usual price level that an average consumer would be considered to have understood that it was an error. An obvious pricing error would include, for example, a Product price of €0.00 or no price at all, or a Product price so low that it can generally be considered erroneous.
7. Delivery costs and methods
Gugguu delivers Products as soon as possible after receiving the order. This takes approximately 2-3 business days, but no more than 10 business days during busy periods. Busy periods include various campaigns and the release dates of new collections. Some Products may have a longer delivery time, in which case the delivery time is shown in the product information for that Product. If an order includes Products with different delivery times, the order will be delivered in one shipment once the entire order is ready for delivery, unless Gugguu states otherwise.
Gugguu delivers orders to Finland using Posti and Matkahuolto parcel services. For international deliveries, Gugguu uses EMS, DHL, or GLS parcel services, depending on the Customer's choice and the availability of the delivery method.
The Customer can choose express delivery to a pickup point or home delivery for their order, in which case the order will be delivered no later than the next business day, including during busy periods. However, if express delivery is selected for a Product with a longer delivery time, the order will be delivered within the delivery period stated in the product information. The express delivery surcharge is €7, added to the standard delivery fee (pickup point from €4.90/home delivery €7).
The Customer must take into account the storage periods for packages at pickup points. If a package is not collected within the storage period, it will be returned to Gugguu. For an uncollected shipment, Gugguu will charge the Customer €12/order, covering the delivery costs and other costs incurred by Gugguu.
When ordering to Finland, delivery costs for delivery to a Matkahuolto or Posti pickup point start at €4.90. If the total value of the Products ordered* exceeds €120, the Customer will not be charged delivery costs if the Customer selects delivery to a pickup point. Home delivery and express delivery are nevertheless always charged at €7 each, even if the order total exceeds €120.
For deliveries outside Finland, the shipping costs for DHL and EMS shipments are €15 within Europe and €19.5 outside Europe. Shipping costs for other delivery methods start at €4.9 if the total of the Products ordered* is less than €120. Thus, when the order value excluding shipping exceeds €120, no shipping costs are added to the order for standard delivery, excluding DHL/EMS delivery.
*If the total value of the products ordered is more than €120 at the time of ordering and the Customer returns some of the products so that the value of the remaining order is less than €120, a return fee of €3.50 and the shipping fee according to the delivery method selected for the original order (PostNord €4.90, Matkahuolto €5.50 or Posti €5.90) will be deducted from the amount refunded to the Customer.
8. Payment methods
To provide a safe and easy shopping experience, the following payment method options are available in the Gugguu Online Store:
- Major credit cards (Visa, Mastercard, Visa Electron)
- ApplePay, GooglePay, ShopPay
- Online banks
- Invoice (Collector, Klarna)
- PayPal
- Gift card
Paytrail Oy, Shopify payments (Stripe), Klarna Bank AB and PayPal act as payment intermediaries and payment service providers in cooperation with Finnish banks and credit institutions. The payment method providers are third parties with which Gugguu has entered into cooperation agreements. The Customer enters all credit card or online banking payment details on the bank's or payment service provider's website. Gugguu uses an encrypted SSL connection for data communications.
Credit card payments
Paying by card in the Online Store is easy and secure. Gugguu does not have access to card details, and payment card details are not stored in the Online Store's information system. Our Online Store accepts Visa, MasterCard and American Express payment cards. Please note your payment card's security limit for online purchases. You can check and modify it in your online bank or at your bank branch. During the payment transaction, credit card details are always processed over a secure SLL web connection.
Our online store uses the international Verified by Visa and MasterCard SecureCode authentication services, which verify the cardholder's identity. Card payments in the Online Store are provided either by Stripe (ApplePay, ShopPay and GooglePay) or Paytrail Oy, which appears as the payment recipient on the card bill and forwards the card payment made by the Customer to Gugguu.
On the bank statement and card bill, Stripe or Paytrail Oy appears as the payment recipient, forwarding the payment to the merchant. Stripe and Paytrail Oy are licensed payment institutions. In case of problems, please contact Gugguu's customer service first.
Online banks
Customers can pay for their purchases using ApplePay, ShopPay, GooglePay or online banking payment buttons. When the Customer uses online banking as the payment method, the Customer is temporarily redirected from the Online Store's website to their own bank's online banking service or to the online service of Gugguu's partner (Paytrail Oy), where they pay for the selected products directly from their own account. You can see the payment transaction on your bank statement, where Paytrail Oy, which forwards the payment, is shown as the payee.
Invoice/instalment payment/credit account
Customers can also pay for their purchases by invoice or using an instalment plan or credit account. Invoices and credit accounts are offered in cooperation with Paytrail Oy or Klarna Bank AB. When you choose invoice as your payment method, you receive the products before paying for them. You can pay the invoice in one instalment or divide it into smaller instalments by entering into a credit account agreement with our partner. The partners' terms and prices for invoices and credit accounts are available at the following links: Collector Bank terms, Jousto terms, Klarna terms.
PayPal
When you choose PayPal as your payment method, you will be redirected directly to PayPal at the end of the ordering process. If you are already a PayPal customer, you can log in with your credentials and confirm the payment. If you are a new PayPal customer, you can create a PayPal account and then confirm the payment.
Once your payment has been registered by us, your order will be transferred for processing by Gugguu's. Once the payment has been completed, you will receive an order confirmation by email. Please note that processing errors may occasionally occur on PayPal's website, which Gugguu cannot influence.
If you return products from an order paid for through PayPal, we will refund the amount directly to your PayPal account. You can read more about returns in section 6. You can find PayPal's terms of use here.
Gift card
You can choose a gift card as your payment method at checkout. Your order will then be paid for in full or in part using the gift card if its value is not sufficient to cover the entire order, and you can pay the remaining amount using your chosen payment method. The gift card is used by entering its code in the designated field at checkout.
9. Right of withdrawal
Sales through the Online Store constitute distance selling as defined in consumer protection legislation. If the Customer wishes to exercise their right of withdrawal, they must submit a return notification within 14 days of receiving the Products. The return notification can be submitted by email to Gugguu's customer service (customer@gugguu.com). The products to be returned must then be sent to Gugguu without delay, no later than within 14 days. The return notification can also be submitted by filling in the return form, which the Customer encloses with the shipment and sends to Gugguu within 14 days of receiving the Products. Instructions regarding returns can be found here.
For health and hygiene reasons, the right of withdrawal does not apply to swimwear or sheets if their seal has been opened.
When the Customer cancels an order placed in the Online Store, and unless otherwise agreed, Gugguu refunds the payment made using the same payment method that the Customer used in the original purchase transaction. Gugguu refunds the amount due without delay after processing the customer return, and no later than 14 days after receiving the products. The refund does not cover any additional costs arising from a delivery method other than the least expensive standard delivery offered by Gugguu and chosen by the Customer. If only part of the order is returned, delivery costs will not be refunded. The Customer is liable for any decrease in the value of a product that has been used, and Gugguu has the right to deduct from the refund an amount corresponding to the decrease in the product's value compared with its original value. If the product has become unsaleable due to its use, the Customer is liable for the product's full value and, if the Customer wants the product to be sent to them again, for the resulting transport costs.
The Customer is obliged to handle the Products carefully and pack the Product so that it is not damaged during transport. The Customer must include information about the products being returned with the shipment. The return shipment must be left at a Posti or Matkahuolto service point, and the Customer must make sure to obtain a return receipt. The shipment cannot be returned to a mailbox.
Returning the order is free of charge for the Customer when the Customer uses Gugguu's contract number for the return. Return costs of €3.5 incurred from the return will be deducted from the amount refunded to the Customer.
Withdrawal from Finland
Return via Matkahuolto:
The Customer writes the address below on the parcel and leaves it at a Matkahuolto service point.
Customer return /Gugguu's Oy
Contract no. 9521736
5 A 22 Muuraintie
33960 PIRKKALA
Withdrawal from outside Finland
The Customer contacts Gugguu’s customer service (customer@gugguu.com).Contact our customer service (customer@gugguu.com), and we will arrange the return via DHL or GLS. Returns from outside the EU are at the Customer’s expense.
10. Defects in the delivery or Products
Once the Customer has received the delivery, the Customer must immediately check that the delivered products are intact and otherwise free of defects. The Customer must also ensure that the delivery contains all the products ordered by the Customer.
Gugguu is responsible for defects in the delivery and the delivered Products in accordance with Chapter 5 of the Consumer Protection Act. If the Products received by the Customer are defective or do not correspond to the order, the Customer must contact Gugguu’s customer service without delay (customer@gugguu.com).
If Gugguu has delivered a Product that does not correspond to the order, Gugguu will primarily seek to rectify the error by delivering the correct Product to the Customer, and the Customer will return the incorrectly delivered Product to Gugguu free of charge.
If the shipment has been damaged during transport, Gugguu advises the Customer not to accept the shipment and to contact Gugguu’s customer service regarding the matter.
If the Customer discovers a defect in the Product as defined under the applicable consumer protection legislation, the Customer may, if desired, submit a complaint concerning it to Gugguu.
If a complaint results in the Product being sent to Gugguu, Gugguu will be responsible for the transport costs incurred for this shipment. If the product has been used, the Customer must send the product washed.
Once the Product subject to the complaint has been returned and the complaint has been deemed justified, Gugguu will pay the Customer the compensation required under the applicable consumer protection legislation. Gugguu aims to make the payment within thirty (30) days of the date on which Gugguu received the Product subject to the complaint. If the Product returned as a result of the complaint is not defective under the applicable consumer protection legislation, Gugguu may reject the complaint, in which case the Customer may be charged the transport costs incurred for returning the product to the Customer.
A complaint about a Product must always be made directly to the place of purchase if the Product is defective.
These Terms do not restrict the Customer’s rights under the applicable consumer protection legislation or the trader’s statutory liability for defects in products, including the right to demand that the defect be rectified or that the product be replaced with a new one.
11. Text Message Marketing
By opting in to Gugguu's text message marketing at checkout, you agree to receive text messages and text marketing offers even if your mobile phone number is registered on a do-not-call list. Message frequency varies. Consent is not a condition of purchase.
If you wish to unsubscribe from text marketing messages and notifications, reply STOP to any mobile message sent by us or use the unsubscribe link provided in our message.
You understand and agree that alternative opt-out methods, such as using alternative words or requests, are not considered a reasonable way to opt out. We do not charge for the service, but you are responsible for all fees and charges related to text messages from your wireless service provider. Message and data rates may apply.
If you have any questions, you can always contact our customer service at customer@gugguu.com.
We have the right to change any phone number or short code we use to provide the service at any time. You will be notified of such changes. You agree that messages you send to a changed phone number or short code, including STOP requests, may not be received, and we are not responsible for honoring requests made in such messages.
To the extent permitted by applicable law, you agree that we are not responsible for the failure, delay, or misdirected delivery of any information sent through the service, errors in such information, and/or any actions you may or may not take.
Your right to privacy is important to us. You can review our privacy policy to learn how we collect and use your personal information.
Privacy Policy
We value your privacy and the information you agree to share through our text message marketing service. We use this information to send you text notifications (about your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including review requests from us.
Text message opt-in information and consent are not shared with any third parties, except communication partners, to enable and operate our text messaging program.
Our website uses cookies to track products you have placed in your shopping cart, including when you have abandoned checkout. This information is used to determine when shopping cart reminder messages are sent by text message.
12. Links to external sites
The Online Store may contain links to websites or services operated by third parties. Even if a third party is affiliated with Gugguu, Gugguu cannot influence these linked websites or services, each of which has its own separate terms of use and/or privacy and data collection practices independent of Gugguu. These linked websites and services are provided solely for convenience, and the Customer uses them at their own risk.
13. Validity
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law. This will not affect the validity, legality or enforceability of the other provisions in any way.
14. Force majeure
Unless otherwise required by applicable mandatory legislation, Gugguu is not liable for any delays or damage caused by circumstances beyond Gugguu's control. Such circumstances include, for example, general labor disputes, acts of war, fires, lightning, terrorist attacks, changes to official regulations, technical problems, faults in power, telecommunications or computer connections or other communications, as well as faults and delays in services provided by subcontractors resulting from the circumstances mentioned above. If such a situation arises, Gugguu will notify the Customer. If the situation has lasted for more than two (2) months, both the Customer and Gugguu have the right to suspend the purchase transaction made in the Online Store with immediate effect.
14. Applicable law and resolution of disputes
These contractual terms are governed by Finnish law.
All disputes relating to these Terms or the Online Store and purchases made there will primarily be resolved through negotiations between Gugguu and the Customer. If the Customer is not satisfied with the resolution of the dispute, the Customer has the right to contact the Finnish Competition and Consumer Authority's Consumer Advisory Services and subsequently request the Consumer Disputes Board to issue a decision.
In the event of disagreements, Gugguu's policy is to comply with decisions issued by the Finnish Consumer Disputes Board or corresponding authorities in other European countries.
The Customer also has the right to have the dispute resolved by the Oulu District Court or by the court of first instance in the Customer's place of residence.